online cpe for cpas
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9/19/2014
online cpe for cpas

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  Frequently Asked Questions
Apex CPE offers online Continuing Professional Education (CPE) for CPAs. Courses are based on best selling business books. Exams are online. You create your Certificate of Completion online after you pass the exam.
FAQs
How do I contact Apex CPE?
Correspondence should be mailed to: Apex CPE, Attention: Customer Support, 5535 Memorial Dr. Suite F319, Houston, Texas 77007. Additionally, you can email us at support@apexcpe.com.

What are your hours of operation?
Apex CPE's Customer Support Department is open Monday - Friday 8:00am CST - 5:00pm CST

What is your privacy and security policy?
Your privacy and security is of great importance to us and we have developed our web site with that in mind. As such, we limit the information we collect to only those items necessary to complete your purchase as well as to provide you with a valid Certificate of Completion. Your personal information is not sold or otherwise provided to outside parties. In those instances where we secure your information in transit to us and upon receipt in order to safeguard your personal information, Apex CPE uses the industry standard encryption software, Secured Socket Layer (SSL). The URL in your browser will change to “HTTPS” instead of “HTTP” when this security feature is invoked. Your browser may also display a lock symbol on its bottom task bar line to indicate invoked secure transmission.

Which states accept Apex CPE courses?
State Boards of Accountancy have final authority on the acceptance of any course for CPE credit. Contact your State Board if you have any questions regarding their requirements. It is the students' responsibility to ensure that they select courses which meet their continuing education needs. Apex CPE courses meet standards required by the following states: AK, AL, AZ, CO, CT, FL (behavioral courses only) GA, IA, IL (License# 158-002228), IN, KY, MA, MD, ME, MI, MO, MS, MT, ND, NH,NV, OH (Sponsor# H0013), PA (License# PX177517), RI, SD, TX (Sponsor #08787), UT,VA, WA, WI, and WY. The states of CA, DC, ID, LA, NC, NM, OK, and VT will only accept courses that are marked as "Interactive".

What is your refund policy?
If you are not completely satisfied with your order, you may within 30 days of receipt return original condition merchandise for a full refund (less shipping charges). After 30 days and within one year of receipt, exams may be exchanged for equivalent credit hours.

Am I required to buy the book from Apex CPE?
Absolutely not. We realize that large volume book sellers are able to offer extremely competitive prices on books and we want you to take advantage of those savings. If you already own the book or if you buy it from someone else, simply choose our "Exam Only" product. You will still have access to our online study guides and exams.

How long do books take to ship?
Orders which include books will ship the following Saturday. If your need is urgent, please contact us and we'll make every effort to ship your book as soon as possible. From there, the timing depends on which method of shipping you choose. USPS Express ships in 1-2 days; USPS Priority in 1-3 days; USPS Parcel Post in 2-9 days. FedEx First Overnight ships in 1 day with early delivery; FedEx Priority Overnight in 1 day with delivery by 10:30am; FedEx Standard Overnight in 1 day with afternoon delivery. FedEx 2Day ships in 2 days with afternoon delivery and FedEx Express Saver ships in 3 days with afternoon delivery. If your order does not include a book then we do not ship anything to you as the study guides and final exams are provided online.

Do I have to pay for the exam before I take it?
No, we've designed our site so that you can take an exam online and have it graded before paying. However, we cannot display your Certificate of Completion until you pay.

Where do I get IRS Publications for courses based on .PDF files?
All courses based on .PDF files such as IRS Publications or the Sarbanes-Oxley Act are available by clicking on the link located just below the picture of the document. This link is located on the Course Materials page (i.e. the page that lists the course price and description).

Should I login before I take an exam?
Although it's not required, it is a good idea to login before you begin taking an exam. This way, we can save your exam answers under your own unique User ID. If you take an exam without first logging in, we are only able to save your answers for that session. So if your computer times out or you come back a day later, your answers will be gone.

What's the process for taking an Apex CPE course?
Select a course and obtain the book. Answer the online Final Exam questions. Click the "Grade Exam" button. If you score 70% or higher, a "Create Certificate" button will display. Click the "Create Certificate" button. If you have not yet purchased the course, you will be prompted to do so now. If you have purchased the course, a short evaluation will display which you are not required to complete. (However, we love feedback!) At this point, you can also edit the name that will print on the Certificate of Completion. Click the "Create Certificate" button at the bottom of this window. Your Certificate of Completion will display and you may print it from this window or copy and paste it into a Word document for your own archival purposes.

How do I take an exam?
Select a course and click the "Final Exam" tab at the top of the course window. Begin answering questions.

How do I get my Certificate of Completion?
Once you've received a score of 70% or higher, a "Create Certificate" button will display at the top of the Exam window. If you have purchased the course, a short evaluation will display which you are not required to complete. (However, we love feedback!) Also, you can also edit the name that will print on the Certificate of Completion. If you have not purchased the course yet, you will be prompted to do so and you can return to the evaluation window after making payment. After completing the evaluation and verifying the certificate name, click the "Create Certificate" button at the bottom of the evaluation window. Your Certificate of Completion will display and you may print it from this window or copy and paste it into a Word document for your own archival purposes.

What date prints on my Certificate of Completion?
The date that prints on the Certificate of Completion is the date that you click on the "Create Certificate" button on the Evaluation window.

How do I get to my prior certificates?
You can view prior certificates in two ways. First, you can view all prior certificates by clicking the "My CPE" tab at the top of any window. Then click the "My Certificates" link on the menu at the left side of the window. Secondly, you can view prior certificates for a particular course by going to that course and clicking the "My Certificates" tab at the top of the window.

How do I grade my exam?
At any time during the exam, you may click the "Grade Exam" button at the bottom of the screen. Your number of correct answers and score will display at the top of the window. A score of 70% or higher passes.

How long do you store my certificates online?
Your certificates will remain online for at least five years from the certificate date.

What is your complaint resolution policy?
Apex CPE will resolve complaints or answer questions regarding CPE programs in a professional and timely manner. The contact person is:Lisa Terry, CPA - Lisa.Chenevert@apexcpe.com

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