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11/3/2025
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Course 411005- The 7 Habits of Highly Effective People
  Final Exam
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411005v - The 7 Habits of Highly Effective People

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Communication & Sales
12 CPE Credit Hours
11/3/2025
Final Exam
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Read 'Chapter 1: Inside - Out' & answer the following question(s):
1. Paradigms are our "maps" of the world in terms of perceiving, understanding and interpreting.
2. The Character Ethic is based on principles which include:
3. "Realities" are our maps (paradigms) of the way things are.
4. "Values" are our maps (paradigms) of the way things should be.
5. Ptolemy's model of the universe with the earth at its center was a paradigm shift.
6. Paradigms are inseparable from
7. The Personality Ethic is appealing because of its quick easy approach to quality of life.
8. The 7 habits are already deep within us, in our conscience and common sense.
Read 'Chapter 2: The Seven Habits - An Overview' & answer the following question(s):
9. Habits are defined as the intersection of:
10. In order to create a habit in our lives, we must:
11. The maturity continuum of the 7 habits moves us from dependence to independence to interdependence.
12. Interdependence is a choice only independent people can make.
13. A Production Capability (PC) principle is to always treat your employees exactly as you want them to treat your best customers.
14. Balancing Production (P) and Production Capability (PC) balances the short term with the long term.
Read 'Chapter 3: Be Proactive' & answer the following question(s):
15. Self awareness is the ability to think about your very thought process.
16. Viktor Frankl's discovery in a Nazi death camp was the fundamental principle that between stimulus and response, man has the freedom to choose.
17. Independent will is:
18. Proactive people know that their behavior is a product of their conditions based on feelings.
19. Proactive people enlarge and magnify their circle of influence.
20. Reactive people:
21. Whether a problem is direct, indirect or no control, the proactive approach puts the first step to the solution in our circle of influence.
22. While we are free to choose our actions, we are not free to choose the consequences of those actions.
23. In order to turn a failure into a success, we must:
Read 'Chapter 4: Begin with the End in Mind' & answer the following question(s):
24. All things are created twice, first mentally, then physically.
25. If we are not the second creation of our own proactive design, then we are the second creation of:
26. Management is a first creation.
27. Your personal mission statement is your philosophy focusing on what you want to be and do and the values and principles upon which the being and doing are based.
28. A personal mission statement begins at the center of our circle of influence.
29. The four life support factors are:
30. The four life support factors are interdependent.
31. According to Frankl, we invent rather than detect our missions in life.
32. The left hemisphere of the brain is the more intuitive creative one.
33. The quality of our first creation is significantly impacted by our ability to use our creative right brain.
34. The research of Dr. Charles Garfield shows that almost all of the world-class athletes and other peak performers are visualizers.
35. To visualize, you:
36. Roles and goals give structure and organized direction to your personal mission.
Read 'Chapter 5: Put First Things First' & answer the following question(s):
37. Habit 3 is the second creation, the physical creation.
38. Relationship building is a Quadrant II activity.
39. The Pareto Principle says that 80% of the results flow from 20% of the activities.
40. The first step in becoming a Quadrant II self manager is:
41. The key to effective management is delegation.
Read 'Chapter 6: Paradigms of Interdependence' & answer the following question(s):
42. Private victory precedes public victory.
43. An important principle in seeking to understand someone is making what is important to the other person as important to you as the other person is to you.
44. You make a massive withdrawal from an Emotional Bank Account by:
45. One of the best ways to manifest integrity is to:
Read 'Chapter 7: Think Win/Win' & answer the following question(s):
46. Win/Win means that solutions are mutually beneficial.
47. Substance is the foundation of Win/Win.
48. This character trait is essential to the Win/Win paradigm:
49. People with a scarcity mentality are liberal with sharing recognition and credit while stingy with sharing power or profit.
50. When dealing with a person who is coming from a Win/Lose paradigm, you should:
51. The real test of interpersonal leadership goes beyond transactional leadership into:
52. All decisions should result in Win/Win.
53. The following element(s) is(are) made very explicit in a Win/Win agreement:
54. Win/Win performance agreements focus on results, not methods.
Read 'Chapter 8: Seek First to Understand, Then to be Understood' & answer the following question(s):
55. The highest form of listening is:
56. With empathic listening, you:
57. According to communication experts, what percentage of communication is conveyed by our body language?
58. An effective presentation should begin with logic and reasoning (logos) and move towards relationship (pathos) and character (ethos).
59. You increase the credibility of your ideas when you can present your own ideas clearly, specifically, visually and contextually - in the context of a deep understanding of the other party's paradigms and concerns.
Read 'Chapter 9: Synergize' & answer the following question(s):
Read 'Chapter 10: Sharpen the Saw' & answer the following question(s):
60. Habit 7 makes all the others possible.
Read 'Chapter 11: Inside - Out Again' & answer the following question(s):
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