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11/4/2025
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Course 311002- Boost Staff Morale and Improve Results
  Final Exam
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311002v - Boost Staff Morale and Improve Results

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Management
8 CPE Credit Hours
11/4/2025
Final Exam
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Read 'Chapter 1: Fish! A Proven Way to Boost Morale and Improve Results' & answer the following question(s):
1. In the real world, there are conditions which prevent us from chasing the perfect, ideal job.
2. How much of their adult waking time do people spend doing work related activities?
3. The underlying philosophy of the Pike Place Fish market is
4. If any job can be boring, then:
5. The choice to be world famous was made because:
6. Sometimes, we create a prison out of our workplace by:
7. Our authenticity is defined by Sarah Ban Breathnach in her book “Simple Abundance”, as:
8. According to Gardner, most men and women out there in the world of work are more stale than they know and:
9. According to John Gardner, going to seed means:
10. According to Gardner, we have within us:
11. There is always a choice about the way you do your work, even if there is not a choice about the work itself.
12. To take no action:
13. The following is not a Fish philosophy as discussed in the book:
14. As part of the Make Their Day philosophy:
15. It is impossible to be serious about business and still have fun with the way business is conducted.
16. Play at work fosters a sense of pride in the work and the way it is done.
17. A benefit of “Play” at work is:
18. Trying not to stand apart from customers, but rather finding ways to respectfully include them in your fun is using the principle of:
19. “Make their day” means:
20. A truly “present” worker looks vigilant, eyes roaming for the next opportunity for action.
21. Generally, people dislike the idea of creating a more satisfying work environment.
22. “Being present” means you :
23. Play at work fosters a sense of pride in the work and the way it is done.
24. The ingredients of the "Third Floor" success include:
25. The following book(s) was suggested as helpful for choosing your attitude:
26. Which philosophy underlies all other Fish philosophies?
27. According to John Gardner:
28. A benefit of play is that work becomes a reward and is not just:
29. Who has power over the kind of workplace we create
30. A benefit of "play" is:
31. A benefit of "make their day" is:
32. Benefits of play includes:
33. An example of implementing play might be:
34. The teams code phrase to signal possible present moment issues was:
35. Choosing your attitude and acting like a victim are mutually exclusive.
36. We may not be able to do exactly what we love at the present time, but any of us can choose to love what we do.
37. If you don’t know you have choices or don’t believe that you have choices, then you don’t.
38. In the Fish story, it was important for the staff to:
39. The following question(s) is important in applying the Fish philosophy:
40. The Fish Philosophies benefit both employees, personally and business.
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