| Read 'Chapter 1: The supervisor’s role' & answer the following question(s): |
| 1. | Supervisor’s title can NOT include |
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| 2. | __________________ is NOT part of the supervisor’s job in terms of types of skills |
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| Read 'Chapter 2: Making sound decisions' & answer the following question(s): |
| 3. | Which one of the following is generally NOT beneficial to group decision making in an organization? |
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| 4. | Which of the following statements is true? |
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| Read 'Chapter 3: Objectives and supervision' & answer the following question(s): |
| 5. | Which of the following is NOT an example of how to improve work objectives? |
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| 6. | MBO managers are most likely to believe that employees |
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| 7. | What is the first step to take when implementing MBO in a department accustomed to Theory X? |
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| Read 'Chapter 4: Supervisory planning and control' & answer the following question(s): |
| 8. | In developing a plan you should NOT ask |
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| 9. | Supervisory control does NOT include |
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| Read 'Chapter 5: Organizing and delegating' & answer the following question(s): |
| 10. | Which of the following statements is true? |
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| 11. | A line position |
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| 12. | Line and staff positions are most likely to be in conflict because |
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| 13. | Which of the following factors is least likely to affect a manager’s direct span of control? |
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| 14. | When determining the appropriate span of control the most important consideration is |
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| Read 'Chapter 6: Communicating with employees' & answer the following question(s): |
| 15. | You can improve listening by doing all of the following EXCEPT: |
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| 16. | Communication is the process by which meaning is conveyed between people. According to communications theory |
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| 17. | The basic purposes of an organization’s internal communications network include all of the following EXCEPT |
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| 18. | Which one of the following is NOT an example of formal communication within an organization? |
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| Read 'Chapter 7: Motivating employees' & answer the following question(s): |
| 19. | Maslow’s theory of motivation is based on a hierarchy of human needs. The need satisfied by greater income is |
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| 20. | A Theory X manager most likely believes that employees |
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| 21. | Both Maslow and Herzberg have developed popular motivational theories. Which statement best distinguishes Herzberg’s theory? |
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| 22. | Job rotation is typified by |
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| Read 'Chapter 8: Employee development' & answer the following question(s): |
| 23. | The most common type of training at all levels in an organization is |
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| 24. | _____ is defined as the use of the Internet or an organizational intranet to conduct training on-line. |
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| Read 'Chapter 9: Building team effort' & answer the following question(s): |
| 25. | For group dynamics to be effective all of the elements must be present EXCEPT |
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| 26. | _______________________ is NOT one of the five steps that can help a supervisor improve team productivity. |
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| Read 'Chapter 10: Counseling and appraising' & answer the following question(s): |
| 27. | Which of the following is NOT something that a supervisor can do to help when counseling employees? |
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| 28. | Which one of the following is NOT one of the most frequently used performance appraisal methods? |
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| 29. | Which of the following is NOT a reason for appraising performance? |
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| 30. | A company allows each of its departments to develop its own system for evaluating performance. Deborah Jones, the human resource (HR) director, should communicate appraisal information to a new employee by |
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| Read 'Chapter 11: Handling absenteeism and tardiness' & answer the following question(s): |
| 31. | Which of the following statements is TRUE? |
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| 32. | Tardiness stems from all of the following EXCEPT |
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| Read 'Chapter 12: Handling conflict' & answer the following question(s): |
| 33. | Which one of the following statements is FALSE? |
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| 34. | Conflict can have some very useful benefits with the exception of |
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| Read 'Chapter 13: Supervising minority groups' & answer the following question(s): |
| 35. | Minority groups do NOT include |
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| 36. | The protected group under the Age Discrimination in Employment Act of 1967, as amended, is defined as anyone in which age group? |
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| 37. | ________________ created the Equal Employment Opportunity Commission. |
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| 38. | The hiring of applicants based on criteria that are NOT job-related is called |
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| 39. | Which one of the following statements is TRUE? |
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| Read 'Chapter 14: Supervising employees with special problems' & answer the following question(s): |
| 40. | Confrontation between the employee and supervisor should NOT involve |
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| Read 'Chapter 15: Living with the labor contract' & answer the following question(s): |
| 41. | Specific contents of labor contracts can vary. But they may NOT include |
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| 42. | Grievances can be minimized by the following with the exception of |
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| Read 'Chapter 16: Applying discipline' & answer the following question(s): |
| 43. | Disciplinary steps do NOT include |
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| 44. | ______________ is NOT a proper reason for discipline. |
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| Read 'Chapter 17: Cost reduction and methods improvement' & answer the following question(s): |
| 45. | Which of the following is NOT a typical cost category? |
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| 46. | Cost reduction strategies may NOT include |
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| Read 'Chapter 18: Safety and the supervisor' & answer the following question(s): |
| 47. | Some unsafe physical conditions include all EXCEPT |
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| 48. | ___________________ cannot prevent accidents |
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| 49. | The Occupational Safety and Health Act (OSHA) |
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| Read 'Chapter 19: Ethics and organizational politics' & answer the following question(s): |
| 50. | _____________________ is NOT a general category of supervision listed in the text that requires ethical conduct. |
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| 51. | An employee should not try to improve her position within the company by doing the following: |
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| Read 'Chapter 20: Managing supervisory time' & answer the following question(s): |
| 52. | _______________ activities should not usually require the time of supervisor. |
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| 53. | Good paperwork habits can be managed by using all of the following activity categories EXCEPT |
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| Read 'Chapter 21: Developing yourself' & answer the following question(s): |
| 54. | Self-improvement programs may NOT include |
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| 55. | You do NOT gain acceptance to some of your ideas by |
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