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Course 371008- Modern Supervision
  Final Exam
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371008v - Modern Supervision

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11 CPE Credit Hours

Final Exam
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Read 'Chapter 1: The supervisor’s role' & answer the following question(s):
1. Supervisor’s title can NOT include
2. __________________ is NOT part of the supervisor’s job in terms of types of skills
Read 'Chapter 2: Making sound decisions' & answer the following question(s):
3. Which one of the following is generally NOT beneficial to group decision making in an organization?
4. Which of the following statements is true?
Read 'Chapter 3: Objectives and supervision' & answer the following question(s):
5. Which of the following is NOT an example of how to improve work objectives?
6. MBO managers are most likely to believe that employees
7. What is the first step to take when implementing MBO in a department accustomed to Theory X?
Read 'Chapter 4: Supervisory planning and control' & answer the following question(s):
8. In developing a plan you should NOT ask
9. Supervisory control does NOT include
Read 'Chapter 5: Organizing and delegating' & answer the following question(s):
10. Which of the following statements is true?
11. A line position
12. Line and staff positions are most likely to be in conflict because
13. Which of the following factors is least likely to affect a manager’s direct span of control?
14. When determining the appropriate span of control the most important consideration is
Read 'Chapter 6: Communicating with employees' & answer the following question(s):
15. You can improve listening by doing all of the following EXCEPT:
16. Communication is the process by which meaning is conveyed between people. According to communications theory
17. The basic purposes of an organization’s internal communications network include all of the following EXCEPT
18. Which one of the following is NOT an example of formal communication within an organization?
Read 'Chapter 7: Motivating employees' & answer the following question(s):
19. Maslow’s theory of motivation is based on a hierarchy of human needs. The need satisfied by greater income is
20. A Theory X manager most likely believes that employees
21. Both Maslow and Herzberg have developed popular motivational theories. Which statement best distinguishes Herzberg’s theory?
22. Job rotation is typified by
Read 'Chapter 8: Employee development' & answer the following question(s):
23. The most common type of training at all levels in an organization is
24. _____ is defined as the use of the Internet or an organizational intranet to conduct training on-line.
Read 'Chapter 9: Building team effort' & answer the following question(s):
25. For group dynamics to be effective all of the elements must be present EXCEPT
26. _______________________ is NOT one of the five steps that can help a supervisor improve team productivity.
Read 'Chapter 10: Counseling and appraising' & answer the following question(s):
27. Which of the following is NOT something that a supervisor can do to help when counseling employees?
28. Which one of the following is NOT one of the most frequently used performance appraisal methods?
29. Which of the following is NOT a reason for appraising performance?
30. A company allows each of its departments to develop its own system for evaluating performance. Deborah Jones, the human resource (HR) director, should communicate appraisal information to a new employee by
Read 'Chapter 11: Handling absenteeism and tardiness' & answer the following question(s):
31. Which of the following statements is TRUE?
32. Tardiness stems from all of the following EXCEPT
Read 'Chapter 12: Handling conflict' & answer the following question(s):
33. Which one of the following statements is FALSE?
34. Conflict can have some very useful benefits with the exception of
Read 'Chapter 13: Supervising minority groups' & answer the following question(s):
35. Minority groups do NOT include
36. The protected group under the Age Discrimination in Employment Act of 1967, as amended, is defined as anyone in which age group?
37. ________________ created the Equal Employment Opportunity Commission.
38. The hiring of applicants based on criteria that are NOT job-related is called
39. Which one of the following statements is TRUE?
Read 'Chapter 14: Supervising employees with special problems' & answer the following question(s):
40. Confrontation between the employee and supervisor should NOT involve
Read 'Chapter 15: Living with the labor contract' & answer the following question(s):
41. Specific contents of labor contracts can vary. But they may NOT include
42. Grievances can be minimized by the following with the exception of
Read 'Chapter 16: Applying discipline' & answer the following question(s):
43. Disciplinary steps do NOT include
44. ______________ is NOT a proper reason for discipline.
Read 'Chapter 17: Cost reduction and methods improvement' & answer the following question(s):
45. Which of the following is NOT a typical cost category?
46. Cost reduction strategies may NOT include
Read 'Chapter 18: Safety and the supervisor' & answer the following question(s):
47. Some unsafe physical conditions include all EXCEPT
48. ___________________ cannot prevent accidents
49. The Occupational Safety and Health Act (OSHA)
Read 'Chapter 19: Ethics and organizational politics' & answer the following question(s):
50. _____________________ is NOT a general category of supervision listed in the text that requires ethical conduct.
51. An employee should not try to improve her position within the company by doing the following:
Read 'Chapter 20: Managing supervisory time' & answer the following question(s):
52. _______________ activities should not usually require the time of supervisor.
53. Good paperwork habits can be managed by using all of the following activity categories EXCEPT
Read 'Chapter 21: Developing yourself' & answer the following question(s):
54. Self-improvement programs may NOT include
55. You do NOT gain acceptance to some of your ideas by
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