Chapter 1 - Growth Of E-Commerce
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1.
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Which of the following is not true about e-commerce? 1
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  Involves the buying, selling, marketing and servicing of products, services, and information over a variety of computer networks.
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Is just customer-to-business (C2B).
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Uses the Internet, intranets, and extranets, and other networks to support every step of the commercial process like multimedia advertising, product information, and customer support on the Web.
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Involves Internet security and payment mechanisms that ensure completion of delivery and payment processes.
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2.
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The objectives of EC do not include 2
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Shorter manufacturing time,
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Faster customer response,
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Longer product cycles.
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Better service quality,
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3.
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In the internetworked E-business enterprise, an extranet refers to: 2
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A network inside the enterprise.
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A network between an enterprise and its trading partners.
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A local area network within the enterprise.
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A wide area network within the enterprise.
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4.
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In an electronic payment system the bill is sent to the customer by: 4
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By regular mail.
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By phone.
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Electronically.
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By satellite.
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5.
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Telecommunication companies include all except: 6
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Wireless.
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ESP.
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Satellite.
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Cable-TV.
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6.
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M-commerce relies on the use of wireless communications to allow managers and corporations to place orders and conduct business using handheld computers, portable phones, laptop computers connected to a network, and other mobile devices. T F 6
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Chapter 2 - The World Wide Web
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7.
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There are three basic categories of electronic commerce applications: business-to-consumer, business-to-business, and consumer-to-consumer. In B2C applications, companies may offer: 9
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Attractive electronic marketplaces to entice and sell products and services to consumers.
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Both electronic business marketplaces and direct market links between businesses.
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Online auctions, where consumers and businesses can buy and sell with each other in an auction process at an auction website.
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Electronic personal advertising of products or services to buy or sell by consumers at places such as consumer e-commerce portals, or personal websites..
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8.
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Which of the following is true about Business-to-Business (B2B) e-Commerce? 9
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Companies may offer secure electronic payment systems.
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This category of electronic commerce involves both electronic business marketplaces and direct market links between businesses.
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Companies may offer online consumer or business auctions.
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Companies may offer online customer support.
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9.
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In C2C applications: 9
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Businesses must develop attractive electronic marketplaces to entice and sell products and services to consumers.
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Companies may offer both electronic business marketplaces and direct market links between businesses.
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Companies may offer online auctions, where consumers and businesses can buy and sell with each other in an auction process at an auction website.
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Companies may offer electronic data interchange (EDI) via the Internet or extranets.
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10.
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______________________ is not a resource that e-commerce systems rely on. 9
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Internet.
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Fin-net.
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Intranets.
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Extranets.
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11.
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________________ is not an Internet computer suffix. 12
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12.
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Most e-commerce applications are ________________ systems that respond to a multitude of events – from a new customer's first website access, to payment and delivery processes, and to innumerable customer relationship and supply chain management activities. 15
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Knowledge management based.
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Groupware.
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Event-driven.
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Workflow based.
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13.
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______________________ was the ancestor of the Internet. It was developed by the U.S. Department of Defense. 11
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Linux.
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Internet toaster.
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Intranet.
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Web.
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14.
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___________________ is not a Web browser. 23
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Google.
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Internet Explorer.
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Mozilla.
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Netscape.
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Chapter 3 - The Access Provider Industry
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15.
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Typical electronic applications include all except: 30
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Shopping for merchandise.
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Paying for goods and services.
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Delivery of white goods.
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Online financial services.
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16.
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__________________ relationship management occurs when a firm obtains detailed information about a customer's behavior, preferences, needs, and buying patterns and uses that information to set prices, negotiate terms, tailor promotions, add product features, and otherwise customize its entire relationship with that customer. 30
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Technology-enabled
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Product-based
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Communication-enabled
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Relationship-based
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17.
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Which of the following will never lend themselves to electronic commerce? 32
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Greeting cards
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Books
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Perishable foods
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Cigars
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18.
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___________________ is not used for online security. 34
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Secure server lockout system.
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Fiber busters.
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Firewalls.
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Encryption.
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Chapter 4 - Intranets And Extranets
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19.
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Which is the standard page description language for Web pages? 38
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Home pages language.
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Hypertext Markup Language (HTML).
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Hypermedia language.
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Java.
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20.
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A(n) ___________________ is used to connect users to databases. 40
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21.
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An internal organizational Internet that is guarded against outside access by a firewall is a(n): 36
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Extranet.
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Intranet.
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Private Internet.
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Dedicated Internet.
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22.
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Popular business uses of the Intranet include: A. B. C. D. 38
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Electronic discussion forums and bulletin board systems.
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Downloading software and information files and accessing databases.
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Furnishing outside CPAs with accounting, audit, and tax information.
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Gathering information by performing online searches using web browsers and search engines.
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23.
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A secure network that uses the Internet as its main backbone network to connect the intranets of a company's different locations, or to establish extranet links between a company and its customers, suppliers, and other business partners is called a(n): 36
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Intranet.
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Extranet.
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Virtual private network.
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Client/server network
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24.
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The benefits of Intranets do not include: 49
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Difficult to navigate.
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Inexpensive to start.
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Open platform architecture (large number of add-on application).
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Uses computing resources more effectively.
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Chapter 5 - Marketing And Advertising
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25.
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Advertising is used to accomplish the following goals except for: 56
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To encourage entry by potential competitors.
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To inform customers.
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To increase demand.
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To increase or decrease demand elasticity.
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26.
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Which one of the following is not a form of search-related advertising spending on the Internet? 58
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Paid listings.
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Beta testing.
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Paid inclusion.
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Search engine optimization.
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27.
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__________________ are bits of information stored on a client computer. 64
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ASPs.
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Web services.
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Cookies.
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Dynamic catalogs
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Chapter 6 - EDI
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28.
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__________________________ is a set of standards for structuring information that is to be electronically exchanged between and within businesses, organizations, government entities and other groups, including inventory data. 72
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Electronic mail.
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Gmail.
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Electronic data interchange.
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Firewall.
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29.
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EDI should be viewed as: 74
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A strategic business tool.
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A trading partner.
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An analog decision tool.
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A transformation tool.
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30.
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The factors affecting data flow in the EDI system do not include: 77
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EDI standards and conventions.
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Size of Extranet
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Translation software.
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Communication structure.
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31.
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Extensible Markup Language (XML) does not have 79
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A start tag,
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Middle tag.
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Data,
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End tag..
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Chapter 7 - Electronic Banking
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32.
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_____________ cards are by far the most popular form of consumer electronic payment online. 85
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Scrip.
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Internet.
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Credit.
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Smart
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33.
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Which of the following has the advantages of being independent and portable? 94
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Electronic cash.
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Electronic check.
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Credit card.
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Paper check.
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34.
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Internet payments for items costing from a few cents to approximately a dollar are called __________________. 97
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Minipayments.
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Minitransactions.
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Micropayments.
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Microtransactions.
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Chapter 8 - Network Security
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35.
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Which of the statements is false regarding password policy? 100
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Passwords often do not provide adequate protection.
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People generally don't select good passwords or change them frequently enough.
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Passwords should be written down.
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Passwords should be easy to remember.
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36.
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______________ includes the ability to infect the system with a virus or plant Trojan horses or back-doors. 99
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Denial of service
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Write access
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Read access
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Random access
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37.
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An attacker that is able to read or copy confidential information has: 99
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Random access.
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Read access.
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Denial of service.
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Write access.
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38.
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The Security Analyst Tool for auditing networks is known as: 121
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Safety.
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SATAN.
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Security.
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Signature.
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39.
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_____________ is not a tool used to implement the security plan: 100
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Encryption tools.
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Route filtering.
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Firewalls.
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Powerpoint.
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40.
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A program that replicates itself but does not infect other programs is a: 104
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Trojan horse
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Worm
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Dropper
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Bomb
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41.
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________________ is software that is installed onto your computer, usually without your knowledge, to record your online activity for third parties. 104
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Viruses and worms
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Pop-up window
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Spyware
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Phishing
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42.
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Which one of the following is not a common type of network topologies: 118
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Hierarchical topology (tree structure).
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Horizontal topology (or bus topology).
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Physical topology (surface elevations).
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Star topology (data communication).
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43.
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____________________________ is not a way to reduce risk related to software bugs 118
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Keeping up-to-date on software fix patches.
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Allowing Internet users to run CGI or other executable programs on the web server.
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Using products that are well known.
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Running only necessary services.
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Chapter 9 - Taxation Of E-Commerce
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44.
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A(n) __________________ statement is a statement that is false and that injures the reputation of another person or company. 127
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Defamatory.
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Deceptive.
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Fraudulent.
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Critical.
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45.
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______________________ are levied on the products or services that the company sells or uses. 129
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Property taxes.
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Income taxes.
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Transaction taxes.
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Patent.
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Chapter 10 - Assurance Services
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46.
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Assurance services for electronic commerce do not include: 130
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American Institute of CPA's.
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AAA.
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CPA Web trust.
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SysTrust.
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47.
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To become Web trust certified the CPA should have competence in the following areas except: 133
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Firewalls.
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Communication protocol.
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ABC software
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Hardware security devices
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Chapter 11 - Establishing a Presence on the Web and Business Online Strategies
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48.
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Domain names for entities located outside North America end in: 138
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.com (three letters).
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.ko (two letters).
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.gov (three letters).
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.edu (three letters).
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49.
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Building an e-commerce website can be done in a number of ways. A small company with limited capital may choose which of the following as a cost effective alternative? 139
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Use simple website design software tools and predesigned templates provided by website hosting services.
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Use in house software developers.
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Hire outside website development contractors to build a custom-designed e-commerce site.
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Contract with their ISP (Internet Service Provider) or a specialized Web hosting company to operate and maintain the B2C website.
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50.
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Apply one of the key e-commerce success factors of retailing on the Web to the following statement: “A company's prices don't have to be the lowest on the Web if they build a reputation for high quality, guaranteed satisfaction, and top customer support while shopping and after the sale.” 141
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Performance and service efficiency.
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Selection and value.
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Offering incentives to purchase.
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Security.
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Chapter 11 - Establishing a Presence on the Web and Business Online Strategies
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48.
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Domain names for entities located outside North America end in: 138
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.com (three letters).
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.ko (two letters).
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.gov (three letters).
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.edu (three letters).
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49.
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Building an e-commerce website can be done in a number of ways. A small company with limited capital may choose which of the following as a cost effective alternative? 139
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Use simple website design software tools and predesigned templates provided by website hosting services.
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Use in house software developers.
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Hire outside website development contractors to build a custom-designed e-commerce site.
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Contract with their ISP (Internet Service Provider) or a specialized Web hosting company to operate and maintain the B2C website.
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50.
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Apply one of the key e-commerce success factors of retailing on the Web to the following statement: “A company's prices don't have to be the lowest on the Web if they build a reputation for high quality, guaranteed satisfaction, and top customer support while shopping and after the sale.” 141
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Performance and service efficiency.
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Selection and value.
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Offering incentives to purchase.
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Security.
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