Chapter 1 - Inside - Out
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1.
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Paradigms are our "maps" of the world in terms of perceiving, understanding and interpreting. 23
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2.
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The Character Ethic is based on principles which include: 18
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  integrity
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patience
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the Golden Rule
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all of the above
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3.
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"Realities" are our maps (paradigms) of the way things are. 24
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4.
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"Values" are our maps (paradigms) of the way things should be. 24
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5.
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Ptolemy's model of the universe with the earth at its center was a paradigm shift. 29
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6.
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Paradigms are inseparable from 32
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behaviors
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character
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attitudes
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all of the above
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7.
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The Personality Ethic is appealing because of its quick easy approach to quality of life. 35
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8.
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The 7 habits are already deep within us, in our conscience and common sense. 44
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Chapter 2 - The Seven Habits - An Overview
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9.
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Habits are defined as the intersection of: 47
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skill, desire and repetition
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knowledge, skill and desire
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knowledge, skill and ability
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desire, skill and action
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10.
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In order to create a habit in our lives, we must: 47
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know what to do and why
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know how to do it
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want to do it
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all of the above
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11.
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The maturity continuum of the 7 habits moves us from dependence to independence to interdependence. 49
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12.
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Interdependence is a choice only independent people can make. 51
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13.
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A Production Capability (PC) principle is to always treat your employees exactly as you want them to treat your best customers. 58
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14.
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Balancing Production (P) and Production Capability (PC) balances the short term with the long term. 59
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Chapter 3 - Be Proactive
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15.
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Self awareness is the ability to think about your very thought process. 66
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16.
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Viktor Frankl's discovery in a Nazi death camp was the fundamental principle that between stimulus and response, man has the freedom to choose. 69
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17.
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Independent will is: 70
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an inner awareness of right and wrong
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the ability to create in our minds beyond our present reality
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the ability to act based on our self awareness free of all other influences
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none of the above
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18.
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Proactive people know that their behavior is a product of their conditions based on feelings. 71
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19.
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Proactive people enlarge and magnify their circle of influence. 83
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20.
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Reactive people: 83
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focus efforts in their circle of concern
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focus on the weakness of other people
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cause their circle of influence to shrink
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all of the above
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21.
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Whether a problem is direct, indirect or no control, the proactive approach puts the first step to the solution in our circle of influence. 85
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22.
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While we are free to choose our actions, we are not free to choose the consequences of those actions. 90
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23.
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In order to turn a failure into a success, we must: 91
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acknowledge the mistake
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correct the mistake
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learn from the mistake
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all of the above
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Chapter 4 - Begin with the End in Mind
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24.
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All things are created twice, first mentally, then physically. 99
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25.
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If we are not the second creation of our own proactive design, then we are the second creation of: 100
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other people's agendas
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circumstances
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past habits
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any of the above
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26.
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Management is a first creation. 101
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27.
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Your personal mission statement is your philosophy focusing on what you want to be and do and the values and principles upon which the being and doing are based. 106
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28.
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A personal mission statement begins at the center of our circle of influence. 109
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29.
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The four life support factors are: 109
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security, guidance, wisdom and power
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security, guidance, love and wisdom
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guidance, intuition, healing and power
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none of the above
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30.
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The four life support factors are interdependent. 110
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31.
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According to Frankl, we invent rather than detect our missions in life. 128
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32.
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The left hemisphere of the brain is the more intuitive creative one. 130
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33.
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The quality of our first creation is significantly impacted by our ability to use our creative right brain. 131
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34.
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The research of Dr. Charles Garfield shows that almost all of the world-class athletes and other peak performers are visualizers. 134
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35.
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To visualize, you: 134
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see it
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feel it
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experience it before you actually do it
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all of the above
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36.
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Roles and goals give structure and organized direction to your personal mission. 137
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Chapter 5 - Put First Things First
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37.
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Habit 3 is the second creation, the physical creation. 147
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38.
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Relationship building is a Quadrant II activity. 151
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39.
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The Pareto Principle says that 80% of the results flow from 20% of the activities. 156
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40.
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The first step in becoming a Quadrant II self manager is: 162
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selecting goals
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daily adapting
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identifying roles
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scheduling
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41.
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The key to effective management is delegation. 172
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Chapter 6 - Paradigms of Interdependence
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42.
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Private victory precedes public victory. 186
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43.
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An important principle in seeking to understand someone is making what is important to the other person as important to you as the other person is to you. 191
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44.
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You make a massive withdrawal from an Emotional Bank Account by: 193
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breaking an important promise
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being petty
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not showing small kindnesses
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being unclear
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45.
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One of the best ways to manifest integrity is to: 196
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tell the truth
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avoid confrontation
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be a good listener
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be loyal to those who are not present
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Chapter 7 - Think Win/Win
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46.
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Win/Win means that solutions are mutually beneficial. 207
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47.
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Substance is the foundation of Win/Win. 217
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48.
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This character trait is essential to the Win/Win paradigm: 217
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integrity
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maturity
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abundance mentality
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all of the above
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49.
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People with a scarcity mentality are liberal with sharing recognition and credit while stingy with sharing power or profit. 219
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50.
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When dealing with a person who is coming from a Win/Lose paradigm, you should: 221
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listen more and in greater depth
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express yourself with more courage
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be proactive
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all of the above
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51.
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The real test of interpersonal leadership goes beyond transactional leadership into: 222
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proportional leadership
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omniscient leadership
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synergistic leadership
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transformational leadership
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52.
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All decisions should result in Win/Win. 222
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53.
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The following element(s) is(are) made very explicit in a Win/Win agreement: 223
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desired results
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guidelines
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resources
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all of the above
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54.
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Win/Win performance agreements focus on results, not methods. 226
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Chapter 8 - Seek First to Understand, Then to be Understood
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55.
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The highest form of listening is: 240
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selective listening
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attentive listening
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empathic listening
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reflective listening
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56.
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With empathic listening, you: 240
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get inside the other persons frame of reference
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see the world the way the other person sees the world
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understand how the other person feels
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all of the above
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57.
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According to communication experts, what percentage of communication is conveyed by our body language? 241
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58.
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An effective presentation should begin with logic and reasoning (logos) and move towards relationship (pathos) and character (ethos). 255
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59.
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You increase the credibility of your ideas when you can present your own ideas clearly, specifically, visually and contextually - in the context of a deep understanding of the other party's paradigms and concerns. 257
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Chapter 9 - Synergize
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Chapter 10 - Sharpen the Saw
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60.
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Habit 7 makes all the others possible. 287
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Chapter 11 - Inside - Out Again
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