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1.
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In the real world, there are conditions which prevent us from chasing the perfect, ideal job.
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2.
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How much of their adult waking time do people spend doing work related activities?
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  95 percent.
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75 percent.
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20 percent.
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10 percent.
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3.
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The underlying philosophy of the Pike Place Fish market is
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Get along with others
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Do your best
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Never stop trying
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Choose your attitude
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4.
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If any job can be boring, then:
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Why bother working
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Any job can also be performed with energy and enthusiasm
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Any job can be be performed by anyone
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All of the above
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5.
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The choice to be world famous was made because:
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The market demanded it
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The fish mongers have big egos
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A day spent ôbeing world famousö is a lot more enjoyable than a day spent being ordinary.
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ôWorld famousö makes more money
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6.
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Sometimes, we create a prison out of our workplace by:
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The job we choose.
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The nature of the job,
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The way we choose to work there.
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None of the above
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7.
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Our authenticity is defined by Sarah Ban Breathnach in her book “Simple Abundance”, as:
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Our unique physical features
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Our brains
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Our own indelible mark on the world.
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Our will to live
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8.
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According to Gardner, most men and women out there in the world of work are more stale than they know and:
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More bored than they would care to admit.
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More careless than necessary.
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More giving towards charity.
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None of the above.
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9.
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According to John Gardner, going to seed means:
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Waiting too long before you prune.
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Becoming a basket case.
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People stop learning and growing.
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Turning to illegal drugs.
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10.
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According to Gardner, we have within us:
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More resources of energy than have ever been tapped.
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More talent than has ever been exploited.
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More strength than has ever been tested.
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All of the above.
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11.
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There is always a choice about the way you do your work, even if there is not a choice about the work itself.
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12.
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To take no action:
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Can be okay.
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Is to fail for sure.
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None of the above.
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All of the above.
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13.
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The following is not a Fish philosophy as discussed in the book:
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Choose your attitude.
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Make their day.
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No pain. No gain.
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Be present.
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14.
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As part of the Make Their Day philosophy:
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Customers are encouraged to play also.
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Scheduling is strictly enforced.
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A smiley face menu was posted.
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None of the above.
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15.
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It is impossible to be serious about business and still have fun with the way business is conducted.
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16.
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Play at work fosters a sense of pride in the work and the way it is done.
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17.
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A benefit of “Play” at work is:
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Getting out of work
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Low turnover
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Poking fun of others
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Getting less real work done
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18.
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Trying not to stand apart from customers, but rather finding ways to respectfully include them in your fun is using the principle of:
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Go with the flow
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Make their day
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The more the merrier
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The big team
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19.
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“Make their day” means:
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you like Clint Eastwood movies
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do the work for your coworkers
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find creative ways to engage customers
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give customers a discount
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20.
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A truly “present” worker looks vigilant, eyes roaming for the next opportunity for action.
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21.
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Generally, people dislike the idea of creating a more satisfying work environment.
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22.
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“Being present” means you :
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Are physically at work
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Have clocked in
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Give great gifts
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Are fully engaged in your work
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23.
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Play at work fosters a sense of pride in the work and the way it is done.
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24.
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The ingredients of the "Third Floor" success include:
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We can be serious about our work without being serious about ourselves.
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Stay focused.
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Find someone who needs a helping hand and make their day.
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All of the above.
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25.
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The following book(s) was suggested as helpful for choosing your attitude:
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Raving Fans
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The Seven Habits of Highly Effective People
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The Road Less Traveled
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All of the above.
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26.
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Which philosophy underlies all other Fish philosophies?
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Choose your attitude.
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Go for it.
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Appreciate everything.
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You Only Live Once (YOLO).
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27.
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According to John Gardner:
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Meaning is something you stumble across.
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Meaning is something you build into your life.
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Neither of the above is true.
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Both a and b are true.
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28.
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A benefit of play is that work becomes a reward and is not just:
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Playful
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Entertaining
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A way to rewards
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None of the above
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29.
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Who has power over the kind of workplace we create
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Whoever writes the job description.
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Our customers.
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Our boss.
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We do.
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30.
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A benefit of "play" is:
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You sell more.
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You enjoy work.
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You make great friends.
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All of the above.
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31.
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A benefit of "make their day" is:
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Creating great memories.
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Creating smiles and good stories.
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A constant flow of positive feelings.
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All of the above.
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32.
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Benefits of play includes:
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Time passes quickly.
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Having a good time is healthy.
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Work becomes a reward and not just a way to rewards.
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All of the above.
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33.
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An example of implementing play might be:
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Add more color and make the environment more interesting.
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Staggerring hours to better accommodate customers.
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Appointing a task force to study ways to better serve customers.
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None of the above.
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34.
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The teams code phrase to signal possible present moment issues was:
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Wake up.
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To scream until you received a response.
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You seem distracted.
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Code red. Code red.
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35.
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Choosing your attitude and acting like a victim are mutually exclusive.
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36.
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We may not be able to do exactly what we love at the present time, but any of us can choose to love what we do.
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37.
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If you don’t know you have choices or don’t believe that you have choices, then you don’t.
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38.
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In the Fish story, it was important for the staff to:
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Punch the time clock accurately.
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Discover the Fish philosophies for themselves.
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Remember the importance of cleanliness.
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All of the above.
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39.
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The following question(s) is important in applying the Fish philosophy:
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Who do we want to be while we do our work?
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How could we have more fun and create more energy?
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Who are our customers and how can we engage them in a way that will make their day?
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All of the above.
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40.
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The Fish Philosophies benefit both employees, personally and business.
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Employees
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Employers
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Customers
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All of the Above
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